Shipping policy

BNP PARIBAS 3 STEP IT SA
Comprehensive Shipping Policy & Logistics Guidelines

Merchant Business Entity: BNP Paribas 3 Step IT SA
Registered Operational Headquarters: Hambakenwetering 4, 5231 DC 's-Hertogenbosch, Netherlands
Official Electronic Mail: [email protected]
Authorized E-Commerce Domain: 0h33vy-4m.myshopify.com
At 0h33vy-4m.myshopify.com, operated by BNP Paribas 3 Step IT SA, we are deeply committed to delivering your premium pet care essentials—including our ergonomic pet
grooming brushes, professional deshedding grooming gloves, and leak-proof portable pet water bottles—promptly and securely to your doorstep. This Shipping Policy details our
order processing workflows, delivery timelines, carrier partnerships, and logistics protocols to ensure complete transparency from our warehouse to your home.
1. ORDER PROCESSING, HANDLING & FULFILLMENT WORKFLOW
Every order placed on our Shopify storefront undergoes a rigorous quality assurance and preparation protocol before dispatching from our fulfillment center located in the
Netherlands.
Processing Window: Standard orders are typically processed, verified, and packaged within 1 to 3 business days (excluding weekends and official public holidays). During
peak promotional campaigns or holiday rushes, processing may extend up to 4 business days.
Quality Inspection: Before dispatch, each pet grooming brush, deshedding glove, and portable water bottle is individually inspected to guarantee flawless structural integrity,
hygiene standards, and operational perfection.
2. SHIPPING DESTINATIONS & GLOBAL SERVICE SCOPE
BNP Paribas 3 Step IT SA proudly provides dependable delivery services across domestic regions within the Netherlands as well as selected international destinations across
Europe and worldwide.
Domestic Delivery (Netherlands): Fast-tracked local courier services ensuring rapid transit times directly to your residential or business address.
International Shipping: Extended logistics networks covering major global regions. Customers are encouraged to review shipping availability at checkout based on their
specific postal code.
3. SHIPPING METHODS, ESTIMATED TRANSIT TIMES & RATES
We partner with premier international and regional courier networks to offer reliable shipping tiers tailored to your urgency and budgetary preferences.
Standard Domestic Shipping (Netherlands): Estimated transit time of 2 to 5 business days post-dispatch. Ideal for routine replenishment of pet care accessories.
Expedited Priority Shipping: Accelerated transit option with priority handling, delivering items within 1 to 3 business days across select European zones.
International Standard Shipping: Designed for global patrons, with standard delivery windows ranging from 7 to 18 business days depending on customs clearance
procedures and destination distance.
4. SHIPMENT TRACKING & LIVE MONITORING
Transparency is paramount to our customer experience. Once your order has been successfully processed and dispatched from our fulfillment hub, you will automatically receive
a shipment confirmation email containing a unique tracking code.
Tracking Activation: Please allow up to 48 hours for courier tracking portals to update initial transit scans following package handover.
Self-Service Monitoring: Customers can track their package progress in real-time using the provided tracking link or by reaching out to our support team at
[email protected].
5. CUSTOMS, IMPORT DUTIES AND LOCAL TAXES
For international shipments crossing sovereign borders, parcels may be subject to local import duties, value-added taxes (VAT), customs clearance fees, and inspection charges
imposed by the destination country's government authorities.

Customer Responsibility: All applicable customs duties, import tariffs, and local taxes are the sole responsibility of the recipient. BNP Paribas 3 Step IT SA does not pre-
collect customs fees during checkout unless specifically stated.

Customs Delays: We bear no liability for transit delays caused by customs inspection holds or bureaucratic clearance procedures in the destination country.
6. SHIPPING DELAYS, FORCE MAJEURE & EXTERNAL DISRUPTIONS
While we make every commercially reasonable effort to ensure your pet grooming brushes, gloves, and portable water bottles arrive within the estimated windows, unforeseen
logistical bottlenecks can occasionally occur.
External Factors: Delays may arise due to severe weather events, natural disasters, national strikes, global supply chain congestion, courier operational backlogs, or airline
disruptions.
Mitigation: Our team actively monitors delayed shipments and liaises with courier partners to expedite resolution whenever external disruptions occur.
7. SHIPPING ADDRESS ACCURACY & DELIVERY FAILURES
Accurate delivery information is critical for successful fulfillment. Customers are strictly responsible for providing complete, precise, and verified shipping addresses during
checkout.
Incorrect Addresses: If a package is returned to our facility due to an incorrect or incomplete address provided by the customer, re-shipping fees will apply to dispatch the
order to the corrected address.
Unclaimed Packages: Parcels left unclaimed at local courier depots or postal offices that subsequently return to sender will be processed as a standard return, subject to
applicable restocking and reshipment fees.
8. DAMAGED, LOST OR MISSING PACKAGES IN TRANSIT
We take extreme care in packaging our pet care products securely to withstand transit rigors. However, rare instances of transit damage or loss can occur.
Transit Damage Claims: If your pet grooming brush or portable water bottle arrives visibly damaged, you must notify us within 48 hours of delivery via
[email protected], accompanied by clear photographic evidence of the damaged merchandise and packaging.
Lost Parcels: If tracking indicates delivery failure or the package is confirmed lost by the carrier investigation protocol, we will issue a replacement or store credit accordingly.
9. PARTIAL SHIPMENTS & MULTI-ITEM ORDERS
To optimize delivery speed, orders containing multiple pet care items (such as grooming gloves combined with portable water bottles) may occasionally be shipped from different
fulfillment sub-centers or dispatched in separate parcels. Customers will not incur additional shipping charges for split fulfillment.
10. CUSTOMER SUPPORT & LOGISTICS INQUIRIES
Should you have any inquiries regarding your shipment status, transit tracking, or delivery logistics, our dedicated customer success team is ready to assist you.
Electronic Mail: [email protected]
Corporate Office: Hambakenwetering 4, 5231 DC 's-Hertogenbosch, Netherlands
Store Portal: 0h33vy-4m.myshopify.com
BNP Paribas 3 Step IT SA • Hambakenwetering 4, 5231 DC 's-Hertogenbosch, Netherlands • 0h33vy-4m.myshopify.com • [email protected] • Shipping Policy