Refund policy

BNP PARIBAS 3 STEP IT SA
Official Return, Exchange & Refund Policy Framework

Merchant Business Entity: BNP Paribas 3 Step IT SA
Registered Operational Headquarters: Hambakenwetering 4, 5231 DC 's-Hertogenbosch, Netherlands
Customer Care Electronic Mail: [email protected]
Authorized E-Commerce Portal: 0h33vy-4m.myshopify.com
At BNP Paribas 3 Step IT SA, operating through 0h33vy-4m.myshopify.com, we are deeply committed to ensuring absolute satisfaction for you and your beloved
animal companions. We curate a specialized collection of premium pet care essentials, including ergonomic pet grooming brushes, deshedding grooming gloves, and
leak-proof portable pet water bottles. We understand that occasionally a product might not fully meet your expectations or your pet's specific requirements. Therefore,
we have established a transparent, customer-friendly, and rigorous return and refund policy to guarantee a seamless resolution process from our operational
headquarters in 's-Hertogenbosch, Netherlands.
1. 30-DAY RETURN ELIGIBILITY WINDOW
We want you to shop with complete peace of mind, knowing that your satisfaction is fully backed by our return guarantee:
Return Period: You have up to 30 calendar days from the date of physical delivery to request a return or exchange for any eligible item purchased on our Shopify
storefront.
Item Condition: To qualify for a full refund, returned pet grooming brushes, grooming gloves, and portable water bottles must be unused, unwashed, in pristine
condition, free from pet hair, and enclosed in their original, undamaged product packaging with all tags attached.
2. NON-ELIGIBLE & FINAL SALE ITEMS
Due to strict hygiene, animal health standards, and safety regulations governing pet care merchandise, certain items are restricted:
Hygiene Restrictions: Used grooming tools that show signs of pet hair, dander, wear, or saliva contact cannot be accepted for return due to cross-contamination
risks among animals.
Gift Cards & Promotional Items: Promotional bonus items, complimentary trial accessories, and digital gift cards are strictly non-returnable and non-refundable.
3. STEP-BY-STEP RETURN INITIATION PROCEDURE
Returning an item to BNP Paribas 3 Step IT SA is straightforward and transparent:
Contact Customer Support: Send an email to our dedicated support team at [email protected]. Please include your Shopify order number (#), the
specific item(s) you wish to return, and a detailed explanation of the reason for the return.
Return Authorization: Once your request is reviewed and approved by our support staff, you will receive formal return instructions along with the designated return
shipping address in the Netherlands. Please do not ship items back without prior authorization.
4. RETURN SHIPPING COSTS & RESPONSIBILITIES
Managing shipping logistics fairly is essential for maintaining our high standard of accessible e-commerce service:
Customer Responsibility: Customers are responsible for paying all return shipping costs unless the return is a direct result of our error (e.g., receiving a damaged,
defective, or incorrect pet water bottle or grooming brush).
Tracking Requirement: We strongly advise using a trackable shipping service or purchasing shipping insurance for returned packages, as we cannot issue refunds
for items lost in transit before reaching our Dutch facility.
5. INSPECTION, PROCESSING & REFUND TIMELINES
Once your returned package arrives at our facility in 's-Hertogenbosch, our quality assurance team conducts a thorough evaluation:
Inspection Protocol: Returned pet supplies are inspected within 3 to 5 business days to verify their compliance with our pristine, unused condition criteria.
Refund Issuance: Upon approval, your refund will be processed automatically, and a credit will be applied to your original method of payment (credit card, PayPal,
or Shopify payment gateway) within 5 to 7 business days. Please note that original shipping charges are non-refundable.
6. DAMAGED, DEFECTIVE OR INCORRECT DELIVERIES
We maintain stringent quality control standards; however, transit accidents can occasionally occur:
Immediate Reporting: If you receive a cracked portable pet water bottle, a defective grooming glove, or a broken pet brush, please notify us via
[email protected] within 48 hours of delivery.
Photographic Evidence: Please attach clear photographs of the damaged product and its outer packaging. We will promptly dispatch a brand-new replacement at
zero additional cost or issue an immediate full refund.
BNP Paribas 3 Step IT SA • Hambakenwetering 4, 5231 DC 's-Hertogenbosch, Netherlands • 0h33vy-4m.myshopify.com • [email protected] • Return & Refund Policy